RETURNS & REFUND
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us within 72 hours of item received so we can investigate.
Before attempting to return an order you will need to contact our customer service team to request a returns authorization number. Without this number it can be difficult to process your return meaning the process may take longer.
The use of this site or placement of an order indicates acceptance of the terms and conditions mentioned below.
CHECK SHIPPING ADDRESS-
We only ship items to the address received on your order receipt. So please carefully check your address on checkout page and ensure you supply correct and complete shipping address. We will not be held responsible in any circumstances if the address supplied is incorrect or incomplete.
All unwanted/unsuitable purchases must be reported to us within 14 days of receiving it, we accept returns of all products sold on our shop.
All returned item must be in unused and unopened retail packaging. If the product is not received in its original condition we will be unable to refund for it and buyer will pay the return postage.
Any physical damage to the item due to user negligence will not be covered under warranty.
We do require the item to be returned complete, including all accessories. If the item is a bundle made up of multiple different components, all individual components must be returned.
Any fragile items must be sent back in proper packaging covered with sufficient protections otherwise it may get damaged on its way back to us and we can’t be liable for any such damage.
Return postage will be on buyer’s responsibility.
Actual value of the item will be refunded less the postage & packaging charge cost us to send the parcel.
If you wish to return any faulty/damaged item, please contact us using our “Contact US” facility or Chat utility and include as much information as possible. Please do not return anything until we authorize the return, as this may prevent us from being able to deal with your request quickly..
Any damaged item in the post must be reported within 48 hours of order received.
Any non-receipt item must be reported to us within reasonable time frame i.e. 14 days from the date order placed.
Any claim after this period may be rejected.